Monday, 6 June 2016

Job Opportunity (Network Operator,J.D Irving) Saint John .NewBrunswick.Canada

Network Operator
J.D. Irving 2.713 reviews - Saint John, NB
J.D. Irving Limited, IT Division serves the challenging and diverse Information Technology needs of the J.D. Irving group of companies involved in industries as varied as forestry, food processing, transportation, manufacturing, retail and distribution. Our mission is to “Bridging the Gap Between Business and Technology”. We offer our people the opportunity to engage in innovative projects delivering business value in a diverse environment. In addition to this we offer challenging and rewarding career paths within our organization and access to excellent training and development opportunities. We are committed to helping people learn and grow with the organization.

We are currently seeking applicants for openings located in Saint John, New Brunswick:

NETWORK OPERATIONS 

The successful candidate will play a pivotal role enabling 24/7 quality support which utilizes a variety of skills to provide second to none service to the J.D. Irving, Ltd group of companies. The successful candidate must have a strong sense of ownership; accountability; be inquisitive; able to influence; lead; enjoys variety; supporting customers and a desire to address service interruptions promptly.

Specific responsibilities include:
  • Monitor enterprise network infrastructure
  • Analyze, troubleshoot, escalate and resolve technical issues
  • Manage priority incidents to resolution
  • Address service interruptions in the most time-efficient manner
  • Update technical documentation
  • Provide Service Desk Support in Off Business hours
  • Shift Work: 4 days of 12 hour shifts (2 days followed by 2 nights)
Resumes should highlight or include specific demonstration of the following :
  • A college degree or technical diploma
  • Customer support experience in a technical environment
  • Strong communication skills, both verbal and written
  • A positive attitude and appetite for learning and development
  • Experience with one or more of the following technologies: Orion, Vsphere, SCOM, SCCM, Tivoli Storage Manager (TSM), Backup Exec, AS/400, Unix, Microsoft office applications
  • Examples of a proactive attitude, ownership, process improvements and problem analysis / resolution skills
  • Ability to describe, create and manage system documentation, including standard operating procedures, and routine status reports
  • Ability to work well both independently and as part of a team
  • Participation in processes involving change management, vendor management, and escalation procedures
If you are interested in applying for this career opportunity, please click Apply Now.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Follow us on Twitter: @JDICareers

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