Thursday, 9 June 2016

Job Opportunity(Customer Service Expert/Travel Counselor ) Saint John,New Brunswick.CA

Customer Service Expert/Travel Counselor
Thing5 3.120 reviews - Saint John, NB
$14.25 an hour
Customer Service Expert/Travel Counselor Thing5 Saint John, NB
Thing5 is seeking outgoing and customer service driven representatives to deliver the highest level of service to our customers. This is an incredible career opportunity for energetic individuals who believe in providing first class experiences and are looking to enhance their professional skills to the next level.If you love interacting with people, have a passion for customer service and sales, and strive for personal and team success; this is the perfect opportunity for you! Next class will be starting August 8, 2016 so do not wait, spots are limited!
Job Summary: You will be responsible for fielding incoming calls, with the primary purpose of booking travel. This will include air, hotel, and car reservations. You will provide solutions to meet customer needs, and drive sales through extraordinary service interactions that demonstrate product value, travel/destination knowledge, and effective usage of systems and tools. You will ensure that customer requirements are resolved in accordance with industry compliance, and stated performance metrics.
What qualities are we looking for?
  • Passion for delivering an above and beyond customer service experience.
  • Experience in and/or interest in the travel industry.
  • Confidence and resiliency.
  • High expectations for personal excellence.
  • A growth mindset and positive attitude
  • Empathetic and friendly nature.
  • Respectful and understanding.
  • A team player who supports and encourages their peers.
  • Integrity and great work ethic.
  • Motivated to excel in a fast paced environment.
  • Exceptional written and verbal communication skills.
  • Attention to detail and strong problem solving skills.
  • Ability to work flexible shifts based on business needs.
What’s in it for you?
  • Starting salary of $14.25/hour plus shift premiums.
  • Health Benefits after 6 months of employment.
  • Referral program incentive.
  • Paid comprehensive and professional training to set you up for success and reach your maximum potential.
  • Performance and attendance based shift bid process once fully trained, awarding our employees for a job well done.
  • Outstanding team spirit with a supportive environment every step of the way.
  • Conveniently located in the uptown area close to all amenities.
  • Travel opportunities.
  • Fantastic incentives, rewards and recognition based on performance.
  • Unlimited potential for personal and professional growth.
  • An updated facility and a company in growth mode.
  • A dedicated and encouraging Leadership team that supports you in your journey to success.
If you are interested in applying for this position, please copy and paste this address below in your browser https://v3.rivs.com/i/saintjohn
You will be asked to follow the following process:
  • Enter your contact information, upload relevant documents, and answer some basic questions.
  • Complete an on-demand screen (voice) which will allow us to learn a little more about you beyond your resume
  • Complete an online call center assessment. The invitation will be delivered to your email.
  • Meet the recruiting team
  • Start your career with Thing5!
Salary: $14.25 /hour

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